Important Tips for anyone interested: BE VERY ACCURATE WITH YOUR ITEM LIST. I learned it the hard way as the movers came and told me they would only pick up the items that were listed. And lower your expectation of customer service. Short Version : Cheaper than other companies and easy to book. But customer service has shown that they can't help much. 2 out of 3 drivers I worked with were quite blunt/rude. Long Version : 2 moves happened on 30May2020. The second move was the one that went wrong. Initially there was 1 move (AV 642 2754) and when the movers came at 3pm I was told that they wouldn’t collect anything other than what’s on the list. So I immediately had to book for another move (AV 642 7322) for the evening at 8-10pm and paid extra to make sure it ACTUALLY happened on time. My new flat is officially on 1st floor but the buildings are set on a raised development. The first movers said that to them it’s technically 2nd floor and I had to pay extra. So I called customer service right away to edit the 1st AND 2nd booking, adding an extra floor to both, and to make sure there are 2 guys for the second booking too (booking confirmation only showed 1). The customer service guy charged me and reassured me everything went through. First move went ok (except for some broken boxes and scraped furnitures). However second move arrived late, 20 mins past 10pm, and only 1 guy showed up. I tried to tell him I made sure there would be 2 guys but he didn’t seem to understand me. He said since there’s only one mover, the customer should help, so I did because I just NEEDED to be done with it. When we arrived the delivery address we first decided to move everything to half way. Right before we’re about to actually move things up into my flat, it was almost MIDNIGHT, he told me that he’s tired, that it’s getting late, that he had another job in the morning, that in my booking it just says first floor. I argued the first/second floor issue should’ve been sorted and him arriving late should have clearly indicated a late finish too. He insisted he had to go and I couldn’t even get him to help even a little bit more. I was left with 10+ boxes at MIDNIGHT at my estate's front gate (video attached). My day ended at 3am and with pulled muscles and bruises, who would've known I didn't have what it takes to be a mover. I contacted customer service the next day and tried to explained to them that an unfinished job is an unfinished job, no matter how much we appreciate the driver's help. Plus he literally left the job half way. However they said they fully understood that this was an agent error but can't offer more than £40 refund, and quote "this has been offered as a full and final resolution from AnyVan and will be our final stance". So I had to accept it and here we are.