Shambles. Scam artists. Do not use this company. Paid AnyVan to collect a bed I had purchased on EBay. Received a call from call centre who stated that the driver had been to the address and no one was in, therefore I had to pay an extra £50 for another collection or lose all the money I had already paid them, in excess of £100. Rang the seller, who was outraged as he had been on standby at the address the whole time. I had also left instructions for the driver to ensure that he calls the seller prior to arrival. The seller did not receive a call from the driver. Later in the day another driver collected the bed. Immediately after collection I received an email from the seller saying that the drivers collecting did not used any protection at all, i.e sheets. When they arrived the beds were filthy, covered in mud and marks. I appealed to customer services as the driver had not turned up to the collection address and not called the seller. I spoke with an obtuse, smug representative who refused to accept my claims that the driver hadn't turned up or called, despite this being supported by the seller, plus proof from the transportation department that no call had been made. When I asked to speak with his manager he refused, and would not give me an email address for him either. The whole experience was bizarre and upsetting. The men delivering the bed told me the the driver had been making his way to the collection address when he arrived at an uneven road and decided that he didn't want to drive up it. So instead of letting anyone know he just cancelled the job and told HQ that no one was in. So I paid close to £150 to a company who botched their job, ruined my furniture and then treated me like a liar. Thanks guys. If you're going to use AnyVan keep your fingers crossed that they don't mess it up - because the customer service centre will stitch you up. Edit: I have been in regular contact with AnyVan since our transaction and they have steadfastly denied and refused to admit any fault in the face of two peoples accounts (one being the paying customers) of negligence. AnyVan are currently "investigating" the issue. By Investigating I mean asking for every minute detail - photos, copies of emails relating to the transaction....I provided them with photos - they asked for photos of the item 'before ' I bought it (!!!) I provided them with the photos from the seller - they asked for photos of the soiled item post-delivery which I supplied them with. Then a few days later they emailed me asking for the photos to be re sent WITH time stamps on!!!! These guys will weasel out of any complaint put their way. I had used AnyVan a few weeks before this and the transaction went fine - the drivers even called the person to make sure they were on the right street. Can't believe they're treating me like this!