Mr A Macfarlane
A big Warning if considering If you are moving furniture or items long distance your items are likely to be part of several loads that particular driver is doing that day and they will be loaded with other people's goods. In itself this is not a problem but it significantly increases the chance that something can go wrong Your goods are extremely unlikely to be collected then delivered by the shortest route. Because drivers have a schedule they seem to stick to ridiculously tightly and they will load as much aspossible you are likely to see yout tracked items going from Maidstone down to Brighton to Reading to London then Nottingham to Penrith to Glasgow to Motherwell to Edinburgh when the obvious route is just onto the M25,A1 and Edinburgh. They are also likely to be unloaded from one van, stored and then loaded onto another van with yet more peoples goods. Again, in itself these do not make Anyvan rubbish but they also increase the chances of something going wrong. The drivers seem to be outsourced to another company reducing the control you or Anyvan have over them. Again, in itself these do not make Anyvan rubbish but they also increase the chances of something going wrong The drivers are in my experience not that intelligent, by chance happen to be not so conversant in english and in one part of my experience deviously attempted to clak that they had delivered everything when one rather large piece of furniture had manifestly not been  Again, in itself these do not make Anyvan rubbish but they also increase the chances of something going wrong Their customer service callcentre are not much use and try to fob you off into negotiating with the drivers as to when your stolen items can be returned rather than chasing it up themselves and making serious efforts to push them to put something right. For example when a large piece in my order had been delivered to a house in the east midlands they were happy to believethe driver was going to the door and not finding anyone in-as though that on its ownwas sufficiently serious attempts to retrieve something all the calamitous nature of their delivery made practically inevitable ( something going "missing"). It took a lot of phoning, several times being "accidentally" cut off and then no call being answered for ages and a crime report to the Metropolitan Police (their main office is in London) before they got their act together and started taking the need to do something seriously. So would I use them again. Absolutely Not. Do not touch them unless you are content for things to go missing and you have to make all the effort to get them back. A seriously poor service and a threat to the security and undamaged condition of your goods and a customer service which is shamelessly mendacious. At the last minute they will also try to change your order with some rubbish about their driver having "viehicle problems" when they just dont fancy taking the job Disgraceful company
1 Helpful Report
Posted 1 month ago
ANYVAN is rated 3.23 based on 614 reviews

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