I’ve wasted time and money with these unethical scammers, will find any loophole to keep your money - they outsource the jobs to drivers so it’s pot luck who you get. They promise to give you a two hour slot so you can track the driver - when I bought the service it was claimed this would be done be day before so I thought at least I won’t be wasting my whole day and can plan. Turns out it’s not the case if you end up getting a disorganised driver. Customer service are clearly used to being asked for a refund and have practiced their refusal to a T. I emailed the CEO. Hopefully a more ethical provider enters this market as this is one business I won’t be sorry to see go bust.