Made a booking to have an upright piano moved from Altrincham to Campbeltown. Booking accepted and confirmed and money taken from my bank account to pay for the removal. First I received a specified date for the move but when that didn't happen they indicated it was an administrative error. I was then given a new date range for the removal. Once again they let me down saying that they couldn't find a driver. I was given another date range for the removal and surprise, surprise they couldn't find a driver. When I contacted the firm via live chat I was told that the person answering my questions couldn't help as he didn't work in the transport department. One has to ask what is the purpose of a live chat facility if they can't help? I am totally unimpressed with the service, or lack thereof provided by this company.