I had an absolutely terrible experience, the main points being: * The driver arrived two hours late for the booking. We had one call to advise he would be later than expected with no further updates. * The estimate amount of boxes on our job was wildly inaccurate meaning we did not have a big enough van than what we needed! * The removal driver’s attitude was “not my problem”, I called AnyVan who weren’t interested in helping either. I’m still waiting two days later for someone to call me about another van to attend. * Whilst at our job the driver was constantly on the phone discussing other jobs. When loading and unloading he wasn’t listening to where we needed things. * When I booked AnyVan stated that it would be fine that IF we needed to wait for key release to the new house the driver would wait and charge a waiting charge. After I booked however the driver called me and insisted we pay this first. When I asked would I get my money back if I didn’t need the time he said no. He then said he would call AnyVan and the charge wasn’t added until later. * As expected we had a delay with our key release - I had a call from Any Van that the driver wouldn’t release my items from the van until the amount of 94 pounds was paid. I felt that I was being held to ransom for the additional payment. * When unloading we were told that items are only delivered to one dowstairs room. If you can’t manage to move boxes upstairs on your own it’s not their problem. Our job was a nightmare from start to finish and it was only from some last minute help from REDFERN REMOVALS that we were able to move our items out on time. REDFERN did our buyers removal and the price they paid was only slightly more than what we paid with one lorry and one large truck with five men! Moral of the story: DO NOT USE ANY VAN UNLESS YOU WANT A SUBSTANDARD SERVICE AND A DISGUSTING ATTITUDE.