The service I have just received from Anyvan is shocking to say the least. I booked a van to pick up a sofa and deliver it to my first floor flat. The booking was made over the phone and I even made sure to explicitly state that the sofa would need carrying up a flight of stairs. I even paid an extra £15 to have a second guy help. On arrival I was informed that the drivers had only been paid to deliver my sofa to the ground floor so my extra £15 paid for a guy to move a sofa appropriately 10 feet from the van to just inside the entrance to my building! To top this off I was told the driver would have to charge an extra £28 to carry the sofa up the stairs, but don't worry! The driver informed me that - "We'll do it for £20 cash in hand!!!" What kind of cowboy business is this?! As you can imagine they were all to keen to leave when I refused to hand them the cash, leaving me and my partner to carry the sofa up the stairs ourselves. They even had the cheek to tell me "the sofa is quite light so it shouldn't be too much trouble!" What makes this even more infuriating is that I can get a quote right now for anyvan to deliver to my first floor flat in 3 hours for just £7 more than I paid earlier this week, for the same price tomorrow, or even £5 less the following day! Even the process of making a complaint required me to wait on hold for 20 minutes, to then just receive a bunch of empty half apologies because I was to blame for their incompetence. I have read a couple of other responses to negative reviews in the same vein and can only say do not listen to their dishonesty!!!