"Appalling service and thieves!
Anyvan moved my home contents in July. The driver got lost between locations, damaged some expensive furniture, refused to take anything upstairs in my new property and then got verbally and physically intimidating.
Because they were running so late and due to the damage already done to my possessions, I decided that I didn’t want them collecting further items from a storage unit - although I had paid for this as part of the upfront charge.
It is now over 3 months later and I have not had any money refunded, I’ve accrued costs of storage and despite frequently contacting founder and Chief Executive Angus Elphinstone, he just delays and takes no responsibility for how his company operates.
I’m at my wit’s end and have finally had to take legal advice. Below is the email I sent Angus earlier today. I know this is a long message, but I urge anyone with other negative experiences to come forward so that AnyVan and Angus cab appropriately be held to account and so that other people will not have to experience this shambolic rip off company.
Following on from yesterday’s unacceptable phone conversation where you once again demonstrated your intransigence to resolve this outstanding matter. Your arrogant approach to your customers astounds me as does your procrastination in addressing this case.
I’m a reasonable individual. However when treated badly, with contempt and essentially stolen from (I paid for a service that was not fulfilled by you), then I will take appropriate action.
The good news for you is that you won’t hear from me directly again, the bad news for you is that’s because you’ll now have direct communication with my solicitors.
I briefed them this morning and letter to you is pending once I’ve approved it. For what it’s worth; this likely to get EXPENSIVE for you; a clear case of fraud and extortion evidence via email and phone recordings. That’s before we get on to the damage done to my possessions and that the job wasn’t carried out within the parameters agreed by your company (again evidenced on phone calls).
If my experience is anyway representative of how you run you business, then in my opinion, you are not fit to hold a directorship. This is something that will be addressed by my solicitors and Companies House once we’ve been successful in Court.
You are a despicable and opportunistic crook.
I’m looking forward to dealing with you appropriately.