You could waste your whole day waiting for this firm to turn up - I think they are terrible at communication. Pickup was supposed to be between 8 am and 6 pm with a call the day before to confirm details. They turned up at 9:45 pm and the first contact from the driver was at 6 pm. There was no call on the day before and the driver did not respond to calls, messages or texts. Anyvan customer service passed me from pillar to post when I phoned during the day and the Webchat agent was helpful but did not solve the situation. At 5:45 pm a customer service agent realised I had the wrong phone number for the driver and it later turned out that the driver did not have my contact details or the details for the person he was delivering to. The delivery completed at 11:45 pm and then the poor driver had to get home after his very long day. I won't ever use this firm again because they don't deliver what they promise. The final insult was that they offered me £10 for my wasted time - I think that shows that they are not a great company to do business with.