They're a joke. I needed an extremely heavy digital piano moved having been told by the removal company that moved it last time that they wouldn't move it because it was too heavy and unsafe without proper equipment. Decided to use Anyvan's "expert piano delivery" service. Chatted with someone through the chat function on the website and was assured that the driver would come fully equipped to move the piano with trolleys and other equipment to tilt it on its side. I therefore went ahead and booked a piano removal service for £240. When the guys came they didn't have any specialist equipment with them and just carried it down the stairs, tilting it on its side by pulling on the wooden frame which I was concerned wouldn't be strong enough to deal with the weight. Don't get me wrong, they were impressively strong as the piano really is very heavy and awkward, but I was concerned whilst they were getting it down the stairs that it would be dropped. The piano was delivered to my new flat and although I can't fault them for managing it, the service was not as advertised. I paid for a specialist piano removal with proper equipment for £240 (almost as much as I paid for my entire flat to be moved earlier in the day) but that is not what I got and I feel I've been completely ripped-off. To make matters worse the company refuses to acknowledge there is an issue with this, simply because the piano was delivered without damage and it's "within your driver's discretion to use trolleys or any other equipment they deem fit". Having paid that much for it to be removed I wanted it done properly, with equipment, not left to someone's discretion. Absolutely ridiculous and I would avoid them.