“THEY LET US DOWN
We rented 1 van + 2 drivers (extra payment). We detailed all the boxes we had (we allowed for a bit more boxes in the booking just to make sure there was going to be enough space for everything)
1. They sent us an email 1 day before the moving date, advising the arriving time for the van was going to be between 14:05 – 17:05 pm.
2. They left us a voicemail saying that the van was going to be 1 hour late.
3. The drivers arrived at 18:00, drinking a bottle of cola, being very rude and they didn’t seem to feel like working, apart from that the van didn’t seem to be big enough to carry all our boxes.
4. We had our boxes inside our flat, on the 1st floor. We had some boxes on the 4th floor, but most of them on the 1st floor. The drivers said that the boxes should be on the ground floor already which is what we booked (it wasn’t clear when we booked that should be like that) but we asked if they could please wait 5 minutes until we put boxes on the ground floor, and then, while they are loading the van, we would be taken the rest of the boxes out, to the ground floor.
5. They said that they were not going to wait, they didn’t even want to put the boxes from the ground floor in van (which doesn’t make sense, as we paid extra for two people to help us with the drivers) and they said that they were going to leave.
6. We asked them to stay, we will pay extra if necessary, but we need to move out of the house now, we can help we can put the boxes wherever you need, but please don’t leave, allow us for some time with you (as far as I know when you rent a van for a moving it takes time to load all the boxes and unload the boxes to the new please, where they expecting to do the moving in 15 minutes?).
7. The drivers left at 18:15h. They spent with us 15 minutes and they left without giving the service, we were at the entrance of the house without a van to move.
8. We talked to the head office about what was happening and they said they were not going to refund the money as the boxes were not on the ground floor. So basically, they could come one hour late, but then they spent with us 15 minutes and they left.
This is not acceptable. Very rude drivers, very bad service, and obviously I don’t recommend this company to anybody.”
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