Driver turned up 1.5 hours late despite paying a premuim for a time slot. When he arrived the driver and co worker dragged a fridge across the kitchen tearing the lino in multiple places. When contacting the company with my complaint they are saying it is my word against the driver (who denies this) and will not accept liability. I am fuming as I only moved in a few days before and have photographic evidence that the property was in perfect condition. I also have photographs of the tears, in multiple places, of where the fridge has been dragged into place - leaving it impossible for th damage to be caused any other way! Costumer service have been slow to respond to any emails and have had to be chased on numerous occasions. I have been left with no option other than to take legal action through the small claims court. I hope others do not have this exprience as using this company has damaged my home.