"Reference: AV 553 5399
I am moving between two different cities and I had paid extra to book a specific time-slot. On the day, they informed me that they will be 1 hour late outside the time-slot range and then 2 hours late.
Due to them being so late I missed my train and other transport so I had to get last minute tickets that cost a fortune in order to get back home.
I called, and the customer service person had a lot of “attitude”. She told me that it is not their fault about my schedule and that there won't be a compensation because it is not their responsibility. Then she said that I should read the terms and conditions before buying their services. I told her that I did it over the phone, and that obviously it is impossible to know these things over the phone unless they inform me about it. Her reply was “What did you expect? To read you 3 pages of terms and conditions over the phone?”
Well, yeah? If it is so important to follow them, then they should let me know over the phone to what I agree on!
And her “defense” was that they sent an e-mail with a link to the terms at the bottom of my receipt... AFTER I have purchased their service. Sorry, but someone has to read these BEFORE they buy, not after.
And then she mocked me like “Wow, don't tell me that you actually read the terms and conditions every time you buy something online”.
Just a horrible company, with no courtesy, no accountability, and very bad employees and customer service.