Firstly If there was an option for 0 out of 5 stars that’s what I’d go for! Worst experience with anyvan. Anyvan works along side transport providers who hire the van drivers/numptys. Or incompetent siblings as I later found out.. The transport provider changed my time slot on the day of my move so I obliged (as I had no choice) and so I took further time off work. I contacted the transport provider after 30 minutes had passed into my time slot. He then gave me the drivers number and said he didn’t know where he is. (The brother) For some reason he was unable to ring his brother himself. (I think he was busy cleaning the wheels on his van) Anyway now the brother after several attempts of contact answers and has no idea who I am or what job he’s supposed to be on! He at this point was in east London where as I live in south east so clearly unless he’s f-ing super man I’m not getting my stuff moved anytime soon. By this point I thought that contacting anyvan customer services direct would help. Sadly the staff member (which I waited 20 minutes on hold for) fresh out of nappies with 0 knowledge of life let alone anyvan said he could help by cancelling my van or offering me £12 in compensation for my “issue”. I politely told the “boy” that I had already spent more in Costa whilst waiting for the alloof sibling. He then responded with ok miss let me get my manager to call you back. Did she or he? Yes your thinking is correct. Course not, she or he was probably dealing with a more important issue like finding his or her sister who was hiring these absolute numptys.. sending them out to other unsuspecting anyvan victims! It seems like a family affair. So anyway 4 hours later... my van shows up! I am obviously extremely happy/buzzing of all the Costa. So the men/numptys loaded my stuff into the van and off we went to my new home. So I then thought it was all over.. but you’re right it wasn’t. I was called out by one of the men who then proceeded to ask if my tv was snapped in half before the journey began. My response is as you can imagine. I was then told that I hadn’t booked 3 floor delivery, so they were unable to carry my items up and down stairs. (To be fair they were right.. TBC..) So I politely asked the man what was on the work sheet. He said just a townhouse. I then asked my child what a townhouse is and he responded with an eye roll and a comment I’m not.. but yea kinda am proud of. The man was then newly educated on properties he visits daily. Winning. After this he agrees to carry my bed frame upstairs. Why did I bother. Superman then swoops himself round (clearly suffering from spatial awareness issues) and proceeds to smash a hole into my wall. Obviously denying it was him whilst picking up the pieces of wall off my carpet in the process. How discreet. So anyway after finally admitting liability for everything “jay” said he will sort this. Now jay isn’t someone I wanted to see again, although I wanted a replacement tv and my wall fixed. So I contacted anyvan direct. Did they do anything to help. You are correct again. Absolutely nothing but a few emails stating that the driver is responsible and it is out of there hands BUT I did receive that £12 back! So at least my lattes weren’t in vain! Anyway so jays ignoring my calls and texts. It’s basically a bad tinder date! But no not even a free dinner before he ruined my day! So anyvan if you are listening as you can imagine the 1/0 star is justified and I and none of my friends, relatives or clients will be using your joke of a service again. I forgot to mention the missing bed panels. So Jay if you are out there I am losing sleep over you! Kind regards Emma : )