Arranged a pickup of in laws car which had to be left at a service station after he suffered a heart attack. Booked two days in advance, but due to the keys been taken home with him had to cancel a day later. Was denied a refund of £300 pounds because I wasn't over the 24hrs period, I gave them 20 hours notice!!!!. They've taken my money and not provided anything. DO NOT USE. Just an aggregation site, talked to customer services for an hour, and just kept on listing their terms and conditions. They will not help you if something goes wrong BEWARE. Arrange with a local company yourself. Didn't need the extra stress when dealing with a sick relative.