Making amendments is a trick after booking, they will say adding some items is "Free" then it turns out you lose previous arrangements you've made! I initially booked a 1 person removals for my bed, mattress and TV stand. After moving my stuff for the week I sustained a back injury and booked a 2nd person as I will have difficulty helping out. I paid an additional £32 Sometime later I checked how much adding 2 more items to the move would cost, it says "FREE" therefore I pursued that amendment. The night before the move I read my confirmation email said 1person move. I wrote AnyVan via messenger and they didn't reply before the man arrived! Come the driver of the move, only one man arrived! I tried to clarify again with AnyVan but they said they tried to phone me to clarify. I did receive a call that got cut but no emails whatsoever to inform me of what happened! As I was caught off guard and I don't want to waste the pleasant man who helped me move's time, I just helped with the lifting. Now my back pain is worse and AnyVan customer service via email informed me that my extra payment went to the items that I added that was supposed to be free saying I cancelled the extra person. Had I known that the extra items would have cost more I wouldn't have added them as I have a sizeable car anyway! And I would have NEVER cancelled the second person as I do have an injury. I felt robbed and of course I couldn't fight my case as AnyVan's invoices are blank and just shows the amount you pay. No confirmation after amendments on email unfortunately. I'm left stuck and with a worse back