I can break this into two parts - the AnyVan experience and the driver experience. The drivers were fine although they spoke very little English and baulked (understandably) at being asked to carry boxes a reasonable distance through a pitch dark garden. I had brought this up with AnyVan before I even booked and asked if it would be possible to collect one day and deliver the next, i was told that would depend on the driver having storage and that they would be ok - they had torches! I information varied according to who you spoke to. You are certainly not assigned a personal contact. I spoke to a different person every time I called. One man insisted he would call me back before he went home - he didn't. The staff are all very pleasant but they won't volunteer information. I was told by one that I should have asked for storage in advance, not wait for the driver info, at an additional cost of £300! The price starts well but there are so many add ons! You need to read the ts and cs or you could get caught and nobody asks the pertinent questions when booking. For example they will not move things upstairs if they have not been warned in advance. You are told you will get the driver info the day before. I asked my driver if I could add some things on as advised. He said he would talk to AnyVan in the morning. If he hadn't been able to they would have reasigned drivers at - guess what - a hefty additional charge! Fat lot of good giving me the driver details the day before - the next day mine was changed anyway, along with the collection time etc. Real time tracking is a joke! So basically AnyVan don't communicate with the driver or yourself and don't offer solitions to problems until it is too late. I much preferred the old system when it worked as a comparison site and you could address your questions to the driver and not to a faceless, unknowledgeable agent who is simply going through the motions until tea time. I don't think I'd use them again.