Ordered numerous pieces of foam in November to refit flight cases, which I was unable to do initially due to illness. When I was a little better, and started to fit the foam, I discovered that all the pieces were quarter of an inch short on two sides, so would not fit snugly into the cases. This was February, and I contacted Anyfoam about this and was initially told, by one of their staff that "because it had been so long" they were not prepared to replace them. This was despite the guarantee displayed on their site. When I contacted Consumer Services, they told me I had up to 1 year and 14 days to register a complaint. When I contacted them again, she then told me that there was always some give in the foam and this was listed in their terms and conditions. It wasn't, and the foam would not compress in such a way as to make it permanently short, as all these pieces were. I have never had this problem with other foam providers and I felt Amanda F was disrespectful and basically not bothered. I now have numerous pieces of useless foam. The 'guarantee' is not worth the website it is displayed on.