"Horrendous experience using their online system which crashed twice ! Then tried ringing 4 times with queues of 8 people in front of me! Then finally paid online with paypal, they took my money and then informed me that they cant accept non uk vet prescriptions! What a joke, Ive never heard such rubbish... I live in france, my vet is in france, am I supposed to drive to uk then register with an english vet to get my prescription??? USELESS COMPANY.! and I want my money returned too.... wonder how long that will take opening paypal complains etc...."