I've used them for several years, with dispatch times being OK, but never again. One order they failed to split, despite it containing urgent medication, due to the vets cocking up and not sending them the prescription for the worming tables. Had I known I would have split the order to avoid this and let them incur extra postal charges (the order was big enough for me to place them separately and qualify for free delivery!) Next order placed was a separate one to get said urgent medication out - that prescription HAD been sent by the vet. It arrived TWELVE days after ordering, with only 12 tablets as opposed to the 56 ordered and paid for. I'm now £54 quid down by having to go my vet to get emergency supplies. Sent them an email 3 days ago about this and no acknowledgement, despite me complaining about it when a nonsensical email was sent by their prescriptions team about a prescription missing from the original order. A VET read and replied to this email, yet obviously felt it not in her remit to acknowledge the error, alert whichever team is responsible for incorrectly dispensed items, and certainly wasn't going to apologise for it or rectify it. A qualified vet who joined the profession to help animals, yet is quite happy to allow an animal to go without medication - just as well this owner has the credit available on a card to pay the 300% mark up to get it from their vets, huh? Many haven't, which is why we use you in the first place! Which leads back to said original order; the missing prescriptions for which, were emailed to them 6 days ago. The nonsensical email told me that there was still a prescription missing. No. Whoever actioned that email, only put one of them on file! I replied to that effect and got told to cancel the order and place it again. What?! The order has been placed, you have all relevant prescriptions! Pull your fingers out and get it right! And now let's move onto yet another order, with Express Delivery paid for, as it's urgent thyroid medication (having paid over the odds to get 10 days worth from the vets, given Animed's recent performance), and 5 days later it STILL has not been dispatched! Summary: -Orders not split. -Medication missing (pretty sure this will fall under some offence under the Medicines Act) -Emails not acknowledged. -Mistakes that put a pet at risk, ignored when qualified vet made aware. -Prescriptions incorrectly put on file. -Order times the absolute pits. I don't give two hoots if you're updating systems or what you're doing in your warehouse. If that's the reason for the delay then it should be made ABSOLUTELY CLEAR on your webpage that up to 2 weeks need to be allowed for delivery, even when it comes to Express Delivery. To take orders and then not fulfil them in a timely manner is NOT acceptable. Some orders are for controlled medicines, some for life threatening conditions, for heaven's sakes! Never again. Avoid like the plague. I'm taking my business elsewhere. And if the outstanding orders aren't dispatched on Monday, via Special Delivery for Tuesday, I will be cancelling the orders, to the tune of £250 and at least £100 each month thereafter, taking my business elsewhere (it'll no doubt arrive before you get your act in gear anyway!) and reporting you if any offences are established.