The products are generally good. Incentives etc good. The selection of products are good but could be a bit better in places such as packaging could be more varied. Also basic packaging can be off the mark though price wise, generally paper bags etc can be got elsewhere quite a bit cheaper which means I spend less when I do order and order less frequent as I'm not ordering the basic necessities here. The delivery price and time is OK - however - bit slow to process and dispatch compared to other wholesalers. The main thing I would say is that the online chat help has been bad every single time I used it bar one single time it was fine. I have been told they "don't know" for simple things like dimensions, been told the completely wrong information about simple things like dimensions, have had very long waiting times, and wouldn't say politeness is great either, generally the chat help leaves me aggravated and feeling less happy to buy.