“Having worked in wholesale I know speed and accuracy are very important to the small indie shopkeeper. The product choice at AW (Ancient Wisdom) is great, but often OOS. You are encouraged to order little and often but 175 for free shipping isnt that 'little' and shipping times are a disgrace. If you get your order within a week you should think yourself lucky.”
Posted 10 months ago
Thank you for your message and your feedback - it is always appreciated.
We offer over 7k product lines on our website. The items we offer are sourced from all over the world as well as locally and also manufactured by us. With such a large and varied supply chain there is always a possibility of some items or lines being unavailable for longer periods of time - especially when it comes to unusual and artisan items handmade in small villages around the world. The shortages are usually caused by some issues in the supply chain and not by our choice.
As you probably read from our Director David's newsletter, he travels and makes sure the stock we get comes from reputable sources, which isn't easy and does mean longer waiting times if the suppliers do not show they are ethical.
The free delivery treshold is at £175 and the delivery charges for UK have not changed in years even though the industry minimums amongst the couriers have been going up. We are a wholesaler and therefore set up for orders that are on the larger side, however we also have a low minimum order treshold of £50 +VAT and make sure not to charge any small order fees if you order within 30 days - that's thanks to our Gold Reward scheme, which also gives you maximised discounts.
As to the dispatch times, we are currently on 2-3 business days for shipping. These do fluctuate based on the volume of orders and the updates are always published on the home page at the top right, which is on par with other suppliers within the gift trade.
If you have any further questions or comments, please do contact us on firstname.lastname@example.org, by phone or our online chat and we will be happy to assist.
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