"First order took over a week to arrive was over £100 didn’t get the advertised bonus. Placed second order Monday paid premium next day delivery which is advertised on there website 6 hours later they returned the cost of this stating this is suspended due to contract issues with courier customer service later told me it’s becsuse high volume of orders promised me delivery by the weekend as there are items I needed by the weekend nothing has been dispatched still and it’s Saturday dispatch from this supplier is awful. If you want anything within a week forget it. If you advertise next day delivery you should give that."
Thank you for your message and for taking the time to give us your feedback.
We have been receiving a higher than normal demand for this time of the year and therefore we had to suspend the priority dispatch option - I do apologize for the incovneience.
We have been working very hard on clearing the backlog, we have extra staff and have been working extra hours. We are doing everything in our power to be back on track very soon.
With regards to the 1st order bonus, we have shipped it separately for you once this has been reported to us - again, apologies for the incovneience.
If there is anything else I can assist you with, please do let me know.