As a new retailer I was more than happy to find AW as they have things to sell that I could not find with other suppliers. So far I have made two orders and neither one has been great really. The first order I made appeared all to be well protected as all items were bubble wrapped, so I was surprised to find two items smashed. The reason this bothered me is that it seems clear to me that they were damaged before being packed and sent as there was absolutely no damage to the box and no signs of heavy handling, also all the other fragile items in the order were intact with not so much as a scratch on them. I emailed the customer service team with photos of the damaged products and was sent a replacement, since I was happy with how the issue was dealt with I decided to go ahead and make a second order. My second order came and I check all the items over only to find one has not been sent. I checked the sheet they sent with the order details and the item was on the list marked as being picked and dispatched with the order. I decided to phone straight away this time and was told it would be sent out to me some time this week. Though I appreciate the fast response to the problems, my experiences have left me thinking I should not use AW as a supplier again as the staff responsible for picking and packing seem to be particularly careless and I see no excuse for it really as I used to be a picker for a large scale busy retailer and we and our management always made sure that items sent were of top quality with no damage and that none were missing items. It is a shame to me as I like so many of the products and they were just what I was looking for but two orders in as a new customer and both having problems, one even costing me time and money since it was an important item, just does not leave a very good impression at all.