As I am unable to reply to my original feedback..Lets address this. Dear Christine, *My reply - The fact that I asked for this to be anon should have told you not to use my name so good start* Thank you for your feedback - we appreciate it. I have had a look at your account and I do apologize for the issues you have encountered. I can see that the missing and damaged items have been sorted out for you. We do ask to be contacted if there is anything incorrect at your end so thank you for doing just that. I apologize if the items you have received were of poor quality - again, if anything like this is brought to our attention we are happy to help. Most of the items we stock are pre-packed and although spot-checks are always performed, this does not guarantee that every single item will be identical so again - thank you for letting us know. *My reply - Your staff KNEW that the ducks were poor quality yet you still sent them out at the same price! I was told you wouldn't be getting them back in because they were so poor. That tells me that there must have been several complaints which (if it were my stock) would have meant the item being pulled whilst a 100% inspection was carried out.* With regards to the damage reports to which you have not had an answer, I can see these were submitted to us via the offline-message system on the website. We have replied to the same email these were sent from the following business day. I can also see that there is a different email address for you when you place your orders and a different one you use to contact us so maybe this is where the issue with communications lies. *my reply - I have contacted you on several occasions about each and every issue I have had. Yes they were sorted..Once I escalated to Paypal to get my money back at which point (on the 3rd order) I was asked to send back broken glass! I checked my email accounts and the ONLY email I have had from you was on the last replacement where you then told me you didn't have any left to pick for my re order!* With regards to out of stock items, we advise on our website that this can on occasion happen and we do have a system in place for dealing with those. We also advise that should you wish to be contacted on any out of stock items to let us know so that we can put a note on your account and do this prior to shipping of your order so that you get a chance to make any changes. *My reply - I would think that if you know someone has ordered them and you cannot fulfill the order you should be contacting them asking them if they want to be notified and then telling them when you can fulfill their order. If your system can't cope then someone has to.* I hope this clarifies the matter a little. If you do decide to use us again in the future, I will be more than happy to assist you. Kind Regards, Urszula Finally..My last order I was again one item short. I contacted you the day it arrived, told you I needed them for a fair that weekend. They have still not arrived (a week after notifying you..You aren't out of stock you just didn't pick them). After contacting, it turns out you didn't post them until that Friday! absolutely no use to me what so ever! my request (and a very simple one at that) was completely ignored! If I was even entertaining the idea of using you again that would have certainly made my mind up for me there and then. At no point have I had what appears to be a sincere apology. I run a small business and things like this can and have had a very detrimental effect on my business and relationship with my customers and I just don't think you get that