Delivery takes ages. Don't inform you of out of stock products until you get your order and find it missing, then check the invoice to see it's actually out of stock, which wouldn't be so bad if the delivery was quicker. You wait over a week to get an order and they don't inform you of backlogs, they expect you to go check it out their website - which is rubbish by the way!! I actually put off looking at what they have as their site is an awful experience to look through. They seriously need to update their site and make it more user friendly. Also - all orders I've ever done with them have had something missing or broken. Their customer services team take too long to rectify the problem and you have to chase for your replacements or refunds weeks later. Products, when they turn up and not broken are actually good so it's a shame they are letting themselves down so much with the delivery side of things. Maybe will try phoning in orders if they do that, as I'd like to know in advance if something I've ordered is not in stock. As a small business when you are waiting for a certain product for over a week, telling your customers that they are coming in, then for it to be out of stock and you find out at the last hurdle is very frustrating as you could have gone elsewhere and had it in sooner or AW lose out as you could replace it with something else from their supplies! Perhaps they don't care about small business?