I had a great first impression of AW when I first found it, I was even allowed to change items on the first orther bonus which was very kind... But when the products arrived, I realized that one of the items was not at the level of my expectations, at all. It is not esthetically pretty and it doesn't have any quality, at all. I'm trying to sort it out to send it back, but because I live in Portugal, it costs me a lot of money. I've paid a lot to send it to Portugal and now it seems that I need to pay to send it back when it is not my fault the product (6 kilos of unvented incense sticks) is not good. I've messaged a few days ago explaining the situation and no answer at all. I wonder why I don't get an answer...