I have been using AW for 3 years I was very pleased to start with but now finding more and more products out of stock. Some of the gem stones have now been out of stock for months, I don't want to find a new supplier as AW stones are so good but unfortunately I don't seem to have a choice. I was also very disappointed with the help I didn't receive from customer service with a problem on a recent order. To sum up my feelings, AW has great products with great prices when you can get hold of what you need but I do feel things have gone down hill since I started using them.