The removal workers themselves were very quick, careful and professional. However the communications about the pricing and arrangements were very poor. There is a basic cost but you are charged extra for packing materials (over £200 in our case), for the equipment to move TVs and clothes, and by the box for everything they had to pack (nearly £10 per box. They also say they provide free insurance but once you sign up they explain this only covers your items while they are in the van. Any damages loading or unloading are not covered and we had to pay an extra £98 for this. It is very difficult to understand the pricing system and we ended up.paying almost three times the original office based estimate quoted on the website. My advice is get estimates from different movers before you make the decision and see if you can get firm quotations.