Hi the lady I dealt with to start with was brilliant. The removal not so much. We labelled all our boxes and not one of them were put in the right place. The boxes marked fragile were put under other heavy boxes out of our reach. At the moment we are unable to find anything as it’s all been crammed in our garage. We needed 4 screws taken out of a wardrobe and nobody seemed to know how to do it. So they sent for another crew to help as we had rather a lot of stuff. But not one box was put in the right place and they were all marked. They brought the furniture to the house, then sat in their van for about an hour eating their lunch. They kept asking where we wanted things and they all had big labels on them telling them where to put things. But it still all went in the garage. Not impressed sorry.