I really wanted to like these guys. As other reviewers have said they are friendly and helpful. The delivery driver was lovely. It's the products I have issue with. So many split bags we gave up counting. Most haven't lost much and order time is 10 days so we didn't bother to report it. Main complaint is that they shipped the wrong base coat! I only realised once my builder had started putting it on the walls. "The builder should have checked it" isn't very helpful. He's never used the product before and it said the right words on the bag. Yes they'll ship the right stuff (which was nearly twice the price of the one they supplied) for tomorrow but I've got a wasted day on the job and he faces trying to work out what to do with the bit that's been put on and meshed and pinned (as per the specification) Very unhappy about the carelessness and the split bags. And it's going to waste about £300 in labour. Starting to wonder if 2 stars is too generous.