I bought the device for my Mam who has dementia. I wanted to make it easier for her to switch on the TV, find the programmes she watches and adjust the volume. I like the fact that there are only a few buttons to press and that they are brightly coloured. It was easy to set up the device but my Mam is not finding it easy to use. She sometimes holds it upside down so can't find the on/off button. It takes a few seconds for the TV to come on after pressing the on button and when a channel has been selected it takes a few seconds before the channel can be seen. The result is that my Mam thinks she has pressed the wrong button and tries again. She likes watching Emmerdale on channel 3 and is used to pressing 3 to find it. On the new device she has to scroll through the channels (I've selected several for her) until she can see the programme. The channel number appears in the top left corner of the screen in a small grey box but this is not easy to see and disappears very quickly. Similarly the information about the programme that appears on the bottom of the screen is not there long enough to take in. I selected 14 channels for my Mam to watch but realise that this is too many to scroll through and will reduce this to see if that makes it easier for her. She can use speed dial on her phone and I think she would find it easier to have a remote with 4 channel buttons to choose from.