The size of this phone is good, and the buttons are easier than standard to use. Unfortunately there is one feature missing, which would be applicable to a number of users of this type of phone. That is to enable the insertion of a pause to access an outside line - in a care home for example, as my husband has to. He has great difficulty using any phone because of lack of dexterity and sensitivity, so needs to dial as few keys as possible. This phone seems not to allow him to put the access number then pause then the destination number all in the phone book.