I was very impressed with my HomeBuyers survey and the process to organise/book it in, they contacted the estate agent directly and updated me once they had a date for the diary. I am a first time buyer with no previous experience so don't have anything to compare to (other than my appalling solicitor!). Chris Dunstan did the survey and covered all of the specific points I asked for. The report was well laid out, clear to read and included pictures where needed to show the issues. I couldn't have asked for better. The survey was done on the Monday and the report sent to me on the Friday, which I was very impressed with and meant I could read it over the weekend. Chris was available to ask any further questions to and he followed up on my thank you email promptly, but I haven't needed to ask anything (yet... I still haven't exchanged!)