Damaged product £200+ Refused Refund Allbeauty has been my go-to discount shop for 3 years. Needless to say I have been happy with them. However, my most recent order was a disaster. I ordered Tabit/Tiziana Terenzi from them - they listed it for £200+, still a hefty price but it's 50% reduction from the origianal price. The perfume arrived in a horrid condition, with cap removed/fallen out, perfume bottle upside down, metal nozzle by the side, and perfume spilled everywhere inside the (perfume) box. It was clear that the perfume had been in this condition for a while, because not only there were stains and oils everywhere, the label on the bottle (with the brand and name Tabit) had partly came off, and some letters even faded(!). Needless to say I was shocked. This all happened with a perfume that was perfectly cellophaned. I picked up the phone to contact their Customer Service immediately. Upon providing the photo images, the Customer Service concluded that they couldn't help - the invoice was not wet and therefore this was a false claim on my side!!! And when I tried to explain, she became impatient and quite frankly impudent (she spoke with a pesky tone and kept telling me to listen to her). According to Allbeauty, a leakage would only be recognized when the spillage came through the perfume box and therefore got the whole container wet (including the invoice). For an enormous perfume box like Tiziana Terenzi, you'll literally need a river inside for the liquid to escape (therefore to be approved by them)! I'll leave the rest for you readers to judge. The "60 day no-quibble returns" appears to be a joke. Perhaps in their dictionary it only applies to cheapies. So my advice would be to exercise caution when you purchase a high-value item from Allbeauty. Because if you're unlucky like me this time, not only you'll have trouble getting your order returned, you'll also receive a proper telling-off from their Customer Service Team!!!