I ordered a Karcher underbody Lance,and the money was taken from my credit card that day. I expected delivery within 7 days as promised but nothing arrived. I filled in the online form queries and got no reply, I then phoned and was told it would be delivered the following week, again no sign of it. 3 weeks later I phoned again and all of a sudden they managed to dispatch it the same day. The Karcher Lance was the cheapest on the internet and arrived safely it works fine. Alex Shanks should take more care of their customers and at least keep them informed of any delay with delivery.