Hmmm. Wondering how you managed to give them three stars then. Bit odd really. Still, it's one of those old same stories incidents. It's their bad quality isn't it, of their own brands I mean, and those dreadful checkouts. I sympathise with the wrong wine delivery and for sure never not ever rely on their customer services. I lived in the Netherlands for many years and can tell you it is the same over there too. All we can hope for is that Tesco's new stores, the name of which escapes me right now, to push out Aldi and Lidl, really catches on.
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