Booking was easy. For pick-up at the airport, EWR, communication is with Whatsapp messages, in my opinion, that is good. On arrival, we got 3 sets of messages, one from a Chinese number that was a bit concerning. Eventually, we had regular messages telling us of progress and where to meet. At the meeting place, we waited about 20 mins for the car, a bit long but not unusual for a major airport. The driver seemed a bit confused on pick up, he had the correct address but wrong name- In the end we got home to Manhattan quickly with a friendly driver. Good price, good driver, and confusing pick up.