15 minutes prior to pickup time for transfer to International flight in Paris the driver advised us by text that he was going to be 10 minutes late. We therefore contacted Uber vans who were there to collect us ontime and get us to the airport as planned. After leaving in the Uber the driver for Airport Taxi Transfers again text to say he had made up time and would only be 5 minutes late (but we had already left in the Uber and had advised him of same). This company subsequently charged my card for the service and told me we had cancelled inside 24 hours and therefore had to pay. They wrote to me and pointed out that it was MY responsibility to book and allow enough time for their company to arrive late !!!!!. How much time should I allow for your lateness ? 5 minutes ? 10 minutes? 30 minutes ?. How ridiculous. With the current apps that advise drivers of traffic delays there should be very FEW reasons why a driver is unexpectedly delayed. Not surprisingly this is the same driver that failed to show up for a previous arranged booking via this company (Driver name is Brahms) for a booking from Paris CDG to Champs Elysee and instead sent another crappy vehicle (without advising us of change of car or driver). Anyway, yes you have perhaps the legal right to take the fare without providing the service but you have lost a customer for good over 87 Euro. Have been travelling around the world for last 6 weeks and found www.twelvetransfers.com and connectotransfers.com to provide better class of vehicles, more friendly drivers and more reliable service. Even Uber had higher standard vehicles with a cost per transfer that is approx 25% less than what we paid Airport Taxi Transfers. FYI we used Airporttaxitransfers.com in both Ireland and Paris and found the quality of the drivers they use to be substandard in many respects.