The booking process is simple and easy. The driver was polite and the drive home to Abu Dhabi from Dubai was peaceful and smooth. Unfortunately, my flight was delayed and arrived late. I waited over an hour for my luggage to arrive on the luggage belt. I had been in transit for almost 24 hours and the company told me they have a waiting period and will have to leave soon. While I understand that, tourists and residents of Abu Dhabi/Dubai might be better off getting a regular taxi. This one is pre-paid, so if something happens to delay you, you’ll have to find another way home and lose out on whatever money you spend booking.