We found the website unclear on how much baggage could be taken in addition to passengers. For example, we ordered a 6 seater but it only became clear when we were picked up that some of the seats needed to be folded down to fit the bags that the website said we could take. Also, we were incredibly disappointed with our driver KaKa (KYB-7316) who took us from our hotel to the airport. He spent the whole journey making repeated and lengthy phone calls to various people which were coming through the car speakers so we had to sit and listen to it the whole journey. At some point he was clearly very angry on the phone (he was speaking in Cantonese so we did not know what he was saying, but he was shouting at the person on the other end of the phone). We found this to be completely unprofessional. Despite having been on the phone to multiple different people for the entire trip, he had the audacity to ask for a tip and was clearly annoyed when we explained he would not be getting one simply for driving, given that his customer-service was non-existent. Would have rated 1 star, but transfers were on time and cars were in good condition.