Everything was reasonable but it just fell a little short. Multiple sms communication was ok but it was frustrating to not be able to call someone when needed (to resolve drop off location). The vehicle was very good and the driver was good but didn’t drop us off or pick us up and the booking location. It was a bit confusing with multiple buildings sharing the same street address but using the building name in google maps rather than street number would have solved the issue. Rather than getting into an argument with the driver, we got out and had to walk 5-6 minutes to get to our hotel at drop off. At pick up we had to cross the street to a different building because of this again. If this was able to be resolved easily I would be giving a higher rating as the service was in time and good in general.