I recently booked with Low Cost Airport transfers for a trip from Lisbon airport, Portugal to the Czar Lisbon hotel in Lisbon. The service from the airport to hotel was great and excellent driver. However our return journey was very different. I was sent an email by Airport taxi transfers the day before our flight home saying our taxi would be at the hotel at 1pm, the time it was booked for. We waited outside the hotel from 1230 and by 1.10 it had not arrived. We called the telephone numbers as directed by the company if the taxi did not arrive on time. The first one repeated a message in a foreign language then went dead. I called the second number to be told there was not a booking with our name or reference number and was told to contact the taxi company concerned! We were not given them details of the taxi company. We told this person we had received an email the day before but he refused to help. Fortunately we were able to use a local taxi that was passing our hotel. I complained about this on our return and received this reply ‘ We have been liaising with your supplier about this complaint and our investigation has proved inconclusive. The supplier did not provide the required documentation within the agreed time frame and as a result this dispute has been resolved in your favour’ What on earth does that mean?! Not impressed and definitely would NOT USE this company again.