We booked a transfer for Nov 4 from Munich airport to our hotel. Our flight from the US was cancelled and rebooked for Nov 5. When rescheduling our transfer we were told our Nov 4 transfer was considered a cancellation (according to their terms and conditions). The person at the emergency line said we would have to pay 150 euros (the cost of the transfer online was 79 euros). We could not pay using credit card because it would be too difficult and we had to pay the 150 euros, cash to the driver. We contacted the London company +44 20 3529 6710 and talked with a customer service representative who did confirm the terms and conditions and we would not receive a refund for rescheduling our transfer. it was considered a cancellation. We informed the customer service representative about the charge for the Nov 5 transfer being double and we could not pay using credit card, which threw up a big red flag to us. During this time we accessed the site online and could see that we could book transfers at the rate we originally booked. We brought this to the customer service representative and stated we didn't want the person on the emergency line doing the transfer, we'd book new online...which is what we did. The customer service person called to confirm the transfer, which we appreciated. We did get transfers through this company for Nov 5, date of our rescheduled flight. The concern was the double payment and having to pay cash as it was stated by the person on the other end of the emergency number provided. Be careful booking this company, especially these days with so many flight cancellations and rescheduled flights. You will not receive credit or a refund toward your rescheduled transfer. Beware of what you are told by the person answering the emergency line listed on your reservation confirmation.