We scheduled a pick-up from Southhampton cruise terminal to Heathrow Airport. The driver was very prompt and loaded our bags for us, which were pretty heavy. We got picked up in a Mercedes car, for two adults with two large suitcases and backpack carryons. Everything fit. I was satisfied with the service b/c the driver got us to where we needed to be on time. I give this four stars b/c the inside of the car had a strong body odor and it was quite warm. We rolled the window down a bit to allow cooler air and to reduce the strong odor. The inside of the car was clean, but the outside of the car was quite dirty. The driver was very quiet and did not engage in any conversation. Nothing wrong with the transportation and I'd use the company again. The purpose was to get from the cruise terminal to the airport on time and we did.