We used Airbnb for the first time and booked a villa for 29/02/2020-14/03/2020 but due to the coronavirus we decided not to travel as our 3-year-old son had a slight cough and a cold and we were worried about him potentially catching it. So, we had to cancel like any loving and caring parent would to ensure our young child was not put at any unnecessary risk. We asked our host if we could change the dates and got a flat NO, so as we did ask very late in the day we asked if we could be refunded half our money back he also said NO, this would have meant a refund of over £900 and the host got to keep over £900 for a villa we never stayed at. So, we raised a dispute with Airbnb, and they were not interested in the slightest which was a complete shock and even more so as the last day of our holiday fell one night short of their cut off period for automatic refunds. We only ever asked Airbnb for half our money back as we did decide to cancel but only due to very exceptional circumstances which the CORONAVIRUS is. Airbnb were not interested one little bit and did not take into consideration the health of a 3-year-old child comes first before anything. I WOULD NEVER USE AIRBNB AGAIN they were completely unhelpful in such a worrying and uncertain time and did not care at all about a young childs health.