HAS ANYONE SUED AIRBNB VIA THE UK SMALL CLAIMS COURT. Please let me know if you have and are willing to share. The measure of a good business is not how they react when things go well but how they respond when things go wrong. On that basis Airbnb are simply appalling. Brief details - booked for Porto in September. 30 or so minutes late arriving to meet host who had left a vm saying he would not be back for 3 1/2 hours to let us in, was now 6.30 pm at night. He refused to speak to by phone so we contacted Support. They promised a full refund so we could find somewhere else more welcoming to stay. Since being back in the UK they have refused to honour the agreement, refused to engage with my complaint, claimed it was a misunderstanding (that has cost me £650), refused to provide contact details for their CEO/MD in the UK etc. If they don't like what you are saying they simply refuse to respond and close the complaint down unanswered. To cap it all I then got wished a 'Happy Thanksgiving' by a Support agent who supposedly was based in the UK, as am I. When it works well it's fine but as so many other reviews show the risks if your booking does not go to plan are too high to make using this Company viable. When they were booking £25 a night spare rooms maybe so but they are now effectively a accommodation booking agent. Never again Airbnb.