Anonymous
Not one for a bad review as I sit behind the Trustpilot reviews at my workplace and know how frustrating a bad review can be for a company, but this company deserves one. After taking out a new contract with O2 via Affordablemobiles.co.uk I noticed my new iPhone was losing signal in different locations intermittently. Apple said that there is a fault with the phone and that I am entitled to a replacement with the reseller. Affordablemobiles.co.uk have tested my device and found no fault. They are refusing to replace the phone, or give me my money back because of the fact they can't find a signal fault which is only intermittently appearing - how am I meant to prove when it happens if it happens once every few days and I'm running out of time to prove my case before I won't be covered under warranty. They have given me excuses like 'a factory reset can help' (done that and issue persisted), 'the location of our warehouse means that maybe the issue has been resolved' (what??!) and said that it can sometimes be resolved just by being turned on and sent in the post to them and turned on (Apple have confirmed this is not true). They had only had the phone for a day so I don't understand how they have thoroughly tested it either. Customer assistants did their best which I appreciate, but no one passed me to someone senior to discuss this issue and they all said they 'understood' but I do not feel understood and so I have gone straight to Apple who are also confused that I have not been offered a new phone no questions asked. I will be taking the phone to Apple who have already seen there is a fault with the phone and who have said they can replace it because I cannot be bothered to faff around with Affordable Mobiles anymore. Absolutely shocking service and I will never be using this company again after my contract is over, wish I had got my money back within the 14 day cool off period. Careful if you get a fault with a phone - it will inconvenience you and no goodwill is offered and don't expect them to provide overwhelming help.
1 Helpful Report
Posted 4 months ago
Affordable Mobiles is rated 1.72 based on 29 reviews

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