We live 300 miles away and we couldn't travel back to Yorkshire to sort out our fathers problem with his Sky box. We decided to get in touch with Aerialforce to book an engineer to go to our father's house and run a diagnostic on his Sky free view box as there was a problem with the signal. We explained that he had dementia and that other than carer's going to see him this was his only source of entertainment and if it's not working he has a tendency to go wandering as he gets anxious and bored. The appointment was booked and was told to expect a phone call with a time slot. No phone call and no engineer. For three days we have been fobbed off. Needless to say we have decided this company is a shambles and will not use or reccommend. Better communication between customer services and engineers springs to mind, and here's a thought how about prioritising vulnerable people and if you do take on bookings make sure you keep to them. Possibly the worst company we have ever had the mis-fortune of dealing with. Shocking company to deal with.