There seems to be 2 sets of reviews on this site for the same company on this site "AerialForce" and "Aerial Force". The former seems to have genrnerally good reviews and that is th eone that is linked on the company's website. However the second one is closer to the truth in my experience. I booked a repair via webvbchat on ther own website which was followed up by a call from one of their reps who said that somebody would be there same day "before 3p.m.". At 4.30 I called - "engineer held up on another job, will be with you between 8 and 11 tomorrow." Got to 12 noon and yup you guessed it - no engineer. Called again was told that the engineer was expected between 8 and 1 p.m. not 11. Cancelling the whole thing what a let down and naff all customer care. Best go elsewhere.